Your Business Phone Line – More Than Just a Number

by: blog-editor2 , June 16, 2010

Your business phone lines are far more than just numbers, or at least they should be. Not only are your business phone lines the equivalent of essential arteries carrying your business' life blood through communication channels between departments and third party vendors, but they are also obviously crucial communication tools with your clients that enable you to receive revenues. Regardless of your business model, even if it is designed mainly to attract customers through the Internet, at some point in the business process, many of your customers will try to contact you through your business phone line.


Business phone lines with toll free numbers can utilize innovative routing options to streamline operations, direct prospects to targeted departments for faster and smoother conversions, and be used to offer around the clock extended customer service to ensure customer retention. In addition, toll free numbers for your business phone lines can ensure business continuity and constant up time regardless of any emergencies, technical problems, or natural disasters so revenues are not interrupted.

Business phone lines are also a critical marketing tool and a direct representation of your whole operation. What does your business phone line say about you? Is it a local number that is long distance for many customers, telling them your company must be new and without the resources to afford an 800 number? Does it suggest that your company does not have a national presence and thereby is probably lacking in knowledge about the customer's area and needs? Or does your vanity number create instant credibility with prospects, immediately putting in their minds that you are "THE" go-to organization for their needs, the company with specialist knowledge and experts on staff who can provide premium solutions for them?

So is your business phone line just another number, or is it your MVP that wins important battles for you every day with ease?

Credit Line: © Izaokas Sapiro | Dreamstime.com

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