Toll Free Services You Should Be Demanding For Your Call Center

In order to succeed in business today you must be more demanding of your call center and your toll free services than ever before. Not only do you need to make sure that you have the best trained call center staff, you need to capitalize on every lead, be positioned to provide an elite level of customer service and minimize your expenses.

Basic features you should look for in a good toll free services package for your call center include the ability to use on hold messages to create a more professional image, inform of up-sells and keep callers appeased while waiting. You will also want the ability to block certain numbers in order to keep your phone bill down.

Having the ability to record calls will also help you with training and evaluating employee performance and your scripts as will toll free services which provide access to online details. Real time access to call details will also instantly alert you to problems with direct marketing campaigns so that you can immediately make adjustments or follow up to make sure that you are constantly maximizing your marketing ROI.

In order to enhance your customer service and make the most of every lead ask your toll free services provider about the most advanced toll free routing and forwarding options. This can include percentage allocation routing so that you spread your call flow and don’t have all of your eggs in one basket as well as time of day and day of week routing to ensure that your consumers are serviced 24/7, 365 days a year. If you have a limited staff and calls are going to voicemail often you can also take advantage of email notifications so that you are immediately alerted to new leads wherever you are.