The telephone, the internet and business communication

With the technology we have today, it’s hard to believe that early phone calls required an operator who would manually connect you to another phone line. And even though we’ve come a long way, telecommunication continues to evolve and shape the way we communicate, especially in business.

Telephones made it easier for businesses to communicate with each other. As the telephone network grew, businesses could reach wider areas and build stronger customer bases. The use of the telephone shaped not only the way businesses connect with each other, but also how they connect with their current and potential customers.

Business communication then completely changed once again with the arrival of the internet. Emailing, texting, instant messaging and social networking made business communication faster and easier. The internet has changed communication as much as the telephone did back in the 1800s. But here are some other implications you may not know about:

Communication requires more deliberation

Communication is now instantaneous everywhere, but that doesn’t mean it’s always easier. Companies that take advantage of telecommuting and virtual offices need to make communicating with their employees a priority to avoid losing touch and ensure you’re all working toward a common goal. Additionally, in a traditional office setting, instantaneous communication requires quick decisions and can’t always relay crucial and complex messages. It’s easy to forget to schedule face-to-face meetings in the digital age, but they remain vital.

Constant communication can be distracting

It seems as though the “ding” of your email notifications will never stop. Instant communication makes it harder for employees to focus on one task at a time when messages and requests are constantly interrupting. Some employees attempt to turn off their communication devices in order to meet deadlines at work. Consider this solution for your employees.

Business communication has come a long way, but whether you use a landline, cellphone or toll-free number, you’re still benefiting from Alexander Graham Bell’s long-ago invention. Learn more about how businesses are using telecommunication and how you can boost your customer recognition at customtollfree.com.