Increase Your Productivity 100% With Toll Free Number Forwarding

Toll free numbers offer many advantages for all aspects of operating a profitable business. You are already no doubt familiar with the incredible branding benefits that toll free and vanity numbers offer as well as the power they offer to maximize marketing ROI. However, toll free numbers also offer amazing advantages in increasing productivity as well.

Firstly, vanity toll free numbers have been proven to improve direct response rates and closing ratios in the double or triple digit range, which together offer a compound effect that dramatically increases the amount of business and revenue you can create from the same marketing budget.

Toll free number forwarding also enables businesses to significantly reduce overhead and labor through the use of remote teams and offshore call centers while maintaining a solid brand and unified face to the public. A 50 percent savings in monthly overhead means the ability to employ double the staff, thus doubling productivity.

Today’s robust toll free number routing options also offer the ability for businesses to provide seamless 24/7/365 customer service, which can result in doubling or tripling current volume for most corporations. Another often overlooked angle in which toll free number forwarding can provide increased productivity is through monitoring call metrics. Leading providers of toll free services now offer online call details and reports that enable businesses to funnel all of their incoming calls through their toll free numbers so they can easily analyze issues in call scripts and employee performance; this quality control results in easily actionable items that can be addressed to improve productivity of both individuals and the venture as a whole. As a manager or executive, you must watch these metrics and measure them on a regular basis. Define the actions and behaviors that make a superior staff member and demand that all others be held to the same level of service and production. For example, if your top team members are averaging 250 minutes of talk time a day, then that should be a minimum requirement for all call center staff. Replace those who are falling short and keep building up the quality of your call agent team.