Can I Have Two or More Toll Free Numbers to Ring the Same Line?

by: Custom Toll Free , August 20, 2012

Are you getting the most out of your marketing, staff, and business phone lines? Flexible routing and forwarding for toll free numbers can make all the difference in ROI and the bottom line.
Yes, businesses can forward two or more toll free numbers to the same phone line. In fact they can forward entire batches to the same “ring to” number. This is easy to do upon setting up a new number and only takes as long as typing in the digits of the number you want calls to go to.
Organizations can even take advantage of inbound caller ID so that they know which line is being called, which campaign is producing the best results, and even which version of an ad callers are responding to.
This helps phone agents handle multiple campaigns and test ads more effectively as they can answer with a script specifically designed for the prospect on the other end of the line.
This also means that call center staff can work on entirely different projects simultaneously, which can be crucial for maximizing marketing ROI as well as enabling entrepreneurs to get new ideas and startups off the ground without having to hire a whole new team until it has proven profitable and money is coming in the door.
Besides the ability to forward multiple toll free numbers to a single phone line, individual vanity numbers can be forwarded to multiple ring-to destinations based on time-of-day, day-of-week, and day-of-year as well as based on call volume for 24/7/365 service and no lengthy hold times or the need to send hot leads to voicemail.
It is through these details and toll free services that companies really differentiate themselves, not only in profitability to shareholders but in customer service experience which is becoming increasingly important for those who want to build premium brands that last.


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