6 Ways to Supercharge Your Toll Free Numbers

Toll free numbers have changed the landscape of small business marketing tools. Instead of solely selecting a memorable toll free number and running with it, small business owners can also select a number of options to supercharge their toll free numbers. There are plenty of enhanced services to consider that maximize the effectiveness of any toll free number strategy.

Toll Free Texting. Toll free numbers do not have to rely on voice transmission technology. The prevalence of texting in society means small business owners must choose to implement toll free texting features to their marketing strategy. Texting is not only convenient but is one of the most popular communication methods today. Toll free texting can strengthen small business brands, as well as attract more customers to inquire about your products and services.

Virtual is Viral. Adding an Interactive Voice Response (IVR) system to your toll free numbers allows small business owners to create several menus, greetings, and extensions. Some of the best features are the ability to upload customized greetings that cater to specific customer demographics, and there is no investment in additional software or hardware to benefit from virtual PBX.

Retention and Response Rates. Before your small business toll free number calls connect, you can include a brief announcement that verifies the toll free numbers dialed and the advertisement responded to by callers, if applicable. Call announcements reduce the number of misdirected phone calls, which increase customer response rates and retention. This method for supercharging your toll free numbers is particularly useful for phones that do not display caller IDs.

Drive Performance Results. What good are toll free numbers if you do not know the origination of your small business calls? Dynamic phone tracking allows you to monitor the effectiveness of your toll free programs. The toll free number supercharging concept is an Internet-based service that allows you to access phone call origination data. Utilizing this data can help small business owners see results of their toll free marketing efforts and drive performance.

Record and Remember. To maximize customer service, small business owners can include the call recording feature in their toll free number programs. The feature records every toll free number call your small business receives. If you cannot remember the specifics of a customer order, you can refer to the recorded phone call to ensure accuracy. The way to store recorded information varies from compiling the calls online to receiving the recorded calls via emails.

Make Toll Free Numbers Work for You. The acquisition of toll free numbers is an important addition to any small business marketing strategy. However, small businesses can take toll free numbers one step further and supercharge them by adding advanced features that really give businesses that competitive edge. Supercharge your toll free numbers to really make them work for your business.