3 Surprising Facts About Using Toll Free Numbers in the Digital World

In today’s digital age, who actually punches in digits, dials, and speaks to someone? It almost seems like a thing of the past, right? Today it’s all about initiating a command by touching or swiping a screen, or by voice, or literally the push of a button.

However, while society loves how much technology has made our lives more flexible, convenient, it doesn’t always make things easier. What about the moments when customers need to call a toll free number and speak to a live representative when they have a specific question or concern? Yes, these cases still do happen. Sure, most businesses offer an online help, support, or chat system that allows users to log on and ask their questions or voice their concerns. But it isn’t the same, is it?

Here are three surprising facts about using toll free numbers in our digital world:

1.)  Big Business Brands Use Them… Check out the website of any of the following big brands in business. What do you see? A toll free number. Even the big brands in business recognize the importance of offering a toll free number for customers. Even most ecommerce sites and businesses offer a toll free number. With a toll free number, the next big brand could be you.

2.)  90% of People in the U.S. Do Too… That’s right. 90% of people in the U.S. have claimed to use a toll free number on a regular basis for various needs. Imagine how much your small business is missing out if you aren’t offering a toll free number. Think of the benefits and growth potential for your small business if some of the 90% were calling you…

3.)  A Toll Free Number Works with a Web Domain… So how do small businesses take this information, run with it, all while successfully tie it into their brand? Simple. A toll free number works best with a matching domain name. What better way to secure and improve brand recognition by offering a toll free number, advertising it on your website, and even tying it into your web domain name? Does your current web domain accurately suggest your brand to your customers?

Regardless of societal myths, a toll free number is still a very important asset to many small businesses today. Even though society is heavily dependent on their Smartphones, tablets, and other mobile devices, there are still many occasions when customers just need to speak with a person affiliated with your business directly.

When you think about your current marketing channels and contact methods, you may think of your website, your blog, your Facebook fan page, your Twitter account, or even your email marketing campaign. Now seal the deal with all of them by offering a toll free number.

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