Feedback is your friend: How to use online reviews to start conversations by: Shannon Givens, April 16, 2019 Feedback is your friend: How to use online reviews to start conversations For better or worse, online reviews in which customers comment on their business interactions are significantly impacting purchase […] Read More
Need feedback? Make your service department all ears by: Custom Toll Free, February 7, 2017 As a business owner, negative customer feedback can be a tough pill to swallow. But since there’s no way of pleasing everyone, it’s almost inevitable. The key is to be wide […] Read More
The Customer Knows Best: 7 Tips for Collecting Valuable Feedback by: Custom Toll Free, June 9, 2016 Look at the last receipt you received from any major retailer and you’ll see an 800 number where you can provide your feedback. It says, “How are we doing?” or […] Read More
How to make the most of customer feedback by: Custom Toll Free, May 24, 2016 Owning a business is kind of like playing a sport. You get out on the field, play your best and afterwards go to your coach for feedback. As an athlete, […] Read More
Our Feedback by: admin, July 10, 2014 Welcome to the new client feedback page brought to you by Custom Toll Free! Check this page frequently to find out how businesses are using their vanity numbers and how […] Read More
How Your Competitors Feed Off Your Success with A Similar Business Phone Number by: blog-editor2, January 27, 2011 As with anything done well, your business success will generate people who want to feed off or piggyback on your success. This situation is especially true for web domain names and business phone numbers. On one hand, you certainly can’t blame competitors for maximizing their own marketing ROI with this smart strategy. But it can be extremely frustrating and may mean losing potential deals and clients despite all of your hard work and dedication to growing your organization. Fortunately, you have the ability to stop the situation before it even begins! First, you must understand how competitors can feed off your business phone number. Just as with having similar Internet domain names, other businesses can feed off your advertising, reputation, and marketing budget by acquiring similar business phone numbers to yours. For numeric numbers, this situation could mean obtaining similar numbers that could be incorrectly dialed. In terms of vanity numbers, competitors may try getting their hands on the same vanity numbers with different prefixes since dialing the wrong prefix is a common mistake by customers trying to call you, especially if you do not have the 800 number version. Worse, if you have a well known company name, but you do not have the matching vanity number that spells out your name, competitors might acquire it and be able to take large amounts of prospects and even current customers who were actually attempting to call your business phone number. To protect yourself, begin by making sure you have a unified brand, including an easily recognizable vanity number. Then just as with reserving a domain name for your website, try to reserve as many variations of your business phone number as you can. Start with the 800, 888, 877, 866 and 855 prefixes and then move on to any other obvious combinations. Image Credit: © Nabeel Zytoon | Dreamstime.com Read More
Call now! 9 tips for highlighting your phone number in mobile ads by: Megan Andersen, January 6, 2020 It’s safe to say the majority of inbound marketers these days rely on mobile ads to drive leads. That’s not surprising given that the number of mobile phone users worldwide […] Read More
Survey away: Market research guidelines for new small businesses by: Shannon Givens, December 10, 2019 When you’re starting out as a new entrepreneur, getting a good handle on your customer base can be something of a catch-22. The problem is, you can’t really enact sales […] Read More
A piece of the action: Consider animated graphics for your next ad by: Shannon Givens, August 20, 2019 Did you get a big kick out of cartoons as a kid? So do many adults, which explains why animated graphics and videos have become such a popular element of […] Read More
Finessing phone calls: Tips for managing 5 cringe-worthy customers by: Shannon Givens, May 28, 2019 While many marketing efforts are geared toward improving customer experience, that doesn’t mean we’ll ever get to the point where all customers are enjoyable to deal with. As long as […] Read More