Get more sales by understanding missed opportunities

Wouldn’t it be nice if you could answer every call, no matter what time it comes in or how busy you are? Unfortunately, that’s not always the case. When customers call after hours or a call goes unanswered because employees are tied up, your business misses out on valuable inbound leads. Here are some solutions to turn more of those opportunities into sales:

Track your calls online

Online account management comes free with service from Custom Toll Free and includes a variety of tools to help you track your calls, like call detail and campaign analysis reports. You can run reports to find out when the most calls are coming in and where your customers are calling from.

Trace calls back to your marketing campaigns

When the majority of your inbound leads come from phone calls, it’s important to know how customers have found you. You can do this through a call-announcement feature, which allows you to play a brief message before your calls connect. Customize the announcement to identify which toll-free number the customer dialed or which ad they are answering. This is especially helpful if your business has more than one toll-free number.

Use a professional voice mailbox

Make sure you never miss a voicemail by opting to have your voice messages sent to your email. This not only creates a permanent record of the information, but it also serves as a task reminder to return calls as soon as possible. You can easily forward voice messages to co-workers, ensuring you meet all of your customers’ needs.

Develop a prospecting plan

Get out and have conversations with people in your target market on a regular basis. The key to prospecting is to do a little outbound, get a hold of your potential buyers and talk to them.

With these helpful tools, you’ll never miss an inbound lead again. Search for your toll-free number and start converting more sales at customtollfree.com.