Staying in Service: How Vanity Toll Free Numbers Prevent Misdials

One dial off from a digit can make a world of difference. Just being one number off can send a customer’s call into a spin, where the wrong business and the wrong industry, and perhaps worst of all, the wrong voice becomes associated with your business. Of course, dialing a wrong number happens to all of us—it’s human nature. But what happens when misfires keep happening? Serious damage could be done to your sales engine and the overall function of your business plan.

There are many reasons why misdials happen. As our friends over at CallButton.co explain:

“In the world of vanity numbers this is known as ‘Confusion.’ Then there is forgetting a key, called the ‘Dropsy,’ and the common ‘Fat Finger’ involving pressing two keys instead of one. Accidental repeat key presses are referred to as ‘Stuttering’ and of course transposing numbers are labeled ‘Dyslexia’.”

Fortunately, Custom Toll Free offers several tips and tools to help prevent misdials:

1.)    Ensure that you get a vanity spelling toll free number. Not only does it build a better image of respectability for your business by giving you the appearance of being an established and reputable organization, but it also gives your customers a way to reach you.

2.)     Establish an automated greeting. Let your customers know the moment you take the call that they’ve come to the right place. That way, your customers will instantly know when they’re misdialing and calling someone else.

3.)    And last but certainly not least,reserve an industry-specific toll free number prefix. Custom Toll Free offers many of them. Due to the oversaturation of 800 numbers, using a toll free 888,877,866, or 855 prefix gives you the availability to find the best vanity number spelling for your brand.

By giving customers a number that’s easy to remember and easy to dial, a greeting welcoming them to the right number, and an industry-specific toll free prefix to get the best spelling, you may not be able to prevent misdials entirely, but your services will certainly be in their minds.