5 Easy Ways to Take Control of Your Business

As a business owner, you are responsible for all facets of your business. Unfortunately, running a business doesn’t necessarily mean you’re in control, as many aspects might be difficult to manage.

However, before you lose all hope, here are five easy ways a toll free number can help you take control of your small business.

1. Understand customer concerns. Many times when a customer is contacting a business’ toll free number, it is because they have a particular question or concern. Having a toll free number and listening to customer problems and concerns can help you address problems with your product and/or service and how to improve for both existing and future customers. Understanding possible road blocks will help you to address them ahead of the curve.

2. Quality check. A toll free number is typically manned by a customer service representative that you have recruited to answer your phones, respond to queries, and to address  customer inquiries and concerns.

Furthermore, customer responses can clue in on employee performance to management teams. Customers respond directly to how they are treated. If your customers aren’t happy, then this might be a sign that your employees need a little extra training.

3. Take control of your business presence. Building a business presence may not seem like a realistic goal, but it can be. In 2015, make it a goal to establish and build your business’ presence. And what better way to start this  than with a toll free number? Toll free numbers also enable businesses to reach customers across the country and establish relationships not only locally, but nationally.

4. Take control of your marketing strategy. You can’t really take control of your business without first grasping hold of your marketing strategy. With a toll free number, you take that first step in boosting the effects of your marketing overall. Not only is it a great addition to any email marketing or social media marketing campaign, but a toll free number also makes a business appear larger, more established, and trustworthy.

5. Make an impact on your buyer-centric model. While it’s impossible to control what your customers do, you can control how you brand your business. How you portray your business to your customers can significantly impact their decision-making. A toll free number can help positively impact your buyer-centric model. Because a toll free number boosts trust and a company’s reputation, this often stimulates a psychological reaction in customers, which is a key component in their purchase habits and decision-making.

To learn more about how a toll free number can have a positive effect on your business, call 1-800-CUSTOMIZE.