Improving Customer Service with Toll Free Numbers

“Front line” services are the types of support that will leave a lasting impression on a company. That’s why it is important to get everything right in this endeavor. Improve your company’s customer support services with toll free numbers. Customized phone numbers are easy to remember and cost nothing to the customer. Even as your prospects are dialing the telephone, they’re already thinking positively about your company.

At the same time, the convenience of a toll free number for your customer must be coupled with excellent customer service. Company representatives must be helpful, knowledgeable, and patient in answering queries. To ensure that effective support is provided, representatives need to be trained properly. Basic elements to providing good customer service with toll free numbers include:

• Friendly Script – the conversation should begin with a warm greeting to set the tone of the conversation. If you get on the good side of the customer early on, cooperation is easier to achieve.
• Enthusiasm – make it a point to train representatives to smile when answering the phone. The person on the other line will know when someone has a positive attitude. It should be coupled with a sincere desire to help.
• Tone of Voice – customers need to know that the person on the other end of the line is focused on their needs. If the support staff seem distracted or impatient, it may be offensive to some.
• Never Get Angry – in some instances, the company might have failed the customer in some way. As a result, they feel the need to vent. Representatives should not take this personally. Instead, it is best to let them vent at first and then help them find the right solution.
• Minimize Transfer Calls – if there’s one thing every caller hates, it’s being transferred from one person to another. When there is a need to transfer, make sure the person to whom the customer is being transferred is available. Customers do not like to be stuck in voicemail without being asked if they want to leave a message.

By following these tips, building on customer goodwill while using toll free numbers becomes easier. Good support services are a must for any firm that wants to keep the long term business of its customers.