Using 800 Numbers to Improve Employee Effectiveness

800 numbers have many advantages, but they are not usually associated with employee effectiveness. It’s time to change that view. Toll free numbers can greatly help companies on both internal and external levels. Obviously, they help companies project a better image of themselves to customers and prospects. But the internal benefits of 800 numbers should not be overlooked.

Toll free numbers enable employees more efficiently to manage faxes and voicemails. All calls can be centralized. Some companies use automatic voice prompts where callers can press the right extension number. Meanwhile, others prefer direct operator assistance. With 800 numbers, no time has to be wasted transferring calls from one department to another.

Better communication means better employee effectiveness. Studies show that once focus is disrupted, it takes time for people to return to their previous levels of concentration. Preventing the interruption of unnecessary phone calls will allow employees to be more focused and productive. The benefits of being able to concentrate on each person's area of expertise allows everyone to benefit: the employee, the customer, and the company.

The flexibility of 800 numbers shouldn’t be underestimated either. They offer a variety of benefits including online account management, downloadable call details in real time, and the ability to receive phone calls outside the office by redirecting to your personal number. Depending on the toll free plan you choose, additional features may be available from the provider.

Do yourself, your staff, and your customers a favor by investing in the benefits of 800 numbers today.

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