Texting Goes Mainstream: 4 Ways Texting Works with a Toll Free Number

It’s no secret that texting has gone mainstream today. Texting originally began as a method of social correspondence among teenagers that has now cultivated the way we communicate and the way we do business.

Take emergency services, for example. The nation’s largest wireless communication carriers recently agreed to support text messages to 911 emergency services. Subscribers of wireless communication companies, such as Verizon and Sprint, can direct emergency texts to the nearest 911 emergency call centers. The FCC needs to coordinate carrier infrastructure support with emergency call center technology, which falls under county and state jurisdictions.

What does all this mean for your small business? It means the ever-expanding toll free trends now include the capability of your small business to receive text messages to your toll free number.

Text on the Run

The capability to text a toll free number means small business owners do not have to dedicate resources to take customer phone calls. You can text on the run, from when you receive a large shipment on the dock to when you rearrange merchandise in the front window. Just be sure to respond promptly to customer text inquiries or your small business can expect to miss the benefits of toll free numbers.

Save Money

By adding the small business toll free number to designated employee phones, you eliminate the need to invest in a costly phone system. The designated employees already subscribe to a wireless carrier service and all you need to do is program the phones to receive toll free vanity number calls. Small business owners also do not have to pay for the costs of recruiting, training, and retaining employees to operate toll free number call centers.

Text Marketing Campaign

Text marketing strategies are the new marketing strategies that are catching up as a close second to email marketing. By tying your vanity number to your mobile number, you can receive responses from potential customers via your text marketing campaign. Here’s a chance to get creative. You can offer promotions, coupons, or even contests that involve texting your toll free vanity number.

Accurate Communication

How much of a phone conversation do you retain? With Custom Toll Free, you have an online account manager that stores a full call history, but wouldn’t it be great to have texting storage too? Text messages enhance communication accuracy because you save the message and refer to it later. With texting, there is no ‘I wonder what he meant by that” or “I forgot whether she wants extra mayo or no pickles on her sandwich.”

It was only a matter of time before texting morphed into something more than a quick way to contact family and friends. Texting has changed the way we operate as a society, and even by the way we ask for help in an emergency. But from a small business perspective, you text on the run, save money on communications infrastructure, incorporate texting into your marketing strategy, and enhance small business communication accuracy with your customers by bringing one of the biggest toll free trends into your small business.